QUALITY POLICY
(taken from the quality administration handbook)

With ‘quality policy’ is intended the instrument to carry our organisation towards an improvement of its own results, for the quality of the product , organisational economical and developmental results of both market and logistic side.
Therefore our quality policy is based on the continuous result given by the supervising of the client satisfaction, eventually also of his personal requirements, by the professional development of our staff, by particular resources needed for extraordinary intervention.
The Direction of our organisation, over that, promotes Quality as one of the strategic objectives to reach and improve together with gains and good conductions of our organisation.

The success of the ‘quality system’ has references to cultural and professional improvement of every single resource.
The most important role for this objective is played by every manager: this is obtained with communication of his own experience and knowledge and with the choice of suitable training courses.
The ‘quality system’ is a priority of both the Direction and all the managers, assuring a steady personal commitment in the system support and result verification.

The business policy of our organisation is materialized in the attempt to realize the following point in a period of time which is suitable to his own economical and organizational resources:
• Producing and fitting out adequate quality services, with efficiency and flexibility, over to satisfy the exigencies and the expectations of clients, accomplishing at the same time the profit needed to the continuous development e improvement of the enterprise.
• Identifying and realize the opportunities that, optimizing the enterprise characteristic, give the chance to take inner and exterior advantages over to maintain an high competitiveness level.
• Aiming at removing inefficiency taking as first objective a defectiveness lever close to zero
• Developing a deep integration in the enterprise both in vertical and in horizontal through education and training at all the levels and thorough a non-stop improvement.
• Adapting the enterprise to the client’s requirements through quality analysis for the service given.

The Direction is committed to adopt all the measures so that both the basic and the annual Quality policy will be diffused, included, enforced and sustained inside all the levels of the organisation, favouring e promoting the development and the improvement of the Business System for Quality as an instrument to reach successfully the arranged objectives.
All the objectives and the commitment taken on by the Direction and by the interested organisations are quantified and so measurable.

Home / Quality / Quality policy